Consumer Protection
Whatever lies ahead, we’re right behind you.
Travel is a trust-based industry. Your customers are counting on you to book great trips and look after their money. That’s where PTS comes in. Our Members enjoy all of the insurances and services they need to provide the kind of consumer protection their customers deserve and the law demands. This starts with our market-leading Trust Account protection, but includes everything from ATOL Protection to Package Travel Regulations (PTR) compliance.
The importance of consumer protection.
Ensuring that consumers are protected is the cornerstone of every good travel company. Travel sellers have legal obligations as well as financial considerations when it comes to consumer rights. So every PTS Member can operate in the knowledge that every penny of their customers’ money is protected by our Trust Account and ATOL Protection, and that they are fully compliant with PTR. Whatever you need to plan, book, secure and insure your customers’ trips, it’s all included or easy to arrange through your PTS membership. So you can send more clients away happy, and they’ll keep coming back to a travel seller they know they can trust.
What’s included with PTS membership?
PTS Members all enjoy Trust Account Protection, and the choice of either Franchise or Independent ATOL Protection, plus a wide range of specialist products and services to help keep you safe, profitable and PTR compliant.
An expert trust account model
Fully package travel regulations compliant
Fully package travel regulations compliant
Consumers can ensure that a travel company is a PTS member before booking for peace of mind
Full transparency and Direct contact to PTS for consumers
PTS reconciles money daily so all consumers and members will be able to track their monies in real time
Build your perfect package
Whatever your individual needs, we can fill them. As a PTS member, you choose which tools and support you want from us, and we will provide.
Why Should Travel Companies Provide Consumer Protection?
Legally, all travel companies, travel agents, and tour operators are required to comply with the Package Travel Regulations to provide consumer protection. This means:
Why is consumer protection important?
By its very nature, travel opens consumers and travel sellers up to a variety of things that are beyond your control. From unexpected ATC strikes to unforeseeable weather events, and from airlines going bust to hotels being overbooked.
The consumer protection that’s built into every PTS membership means that freedom to travel now comes with freedom from worry. Because PTS Members know that their customers’ money – and their reputations – are fully protected in any event.
Don’t call us, we’ll call you.
Our friendly team is always here to help. So if you’re thinking of becoming a PTS Member but would like to talk about how we can help with your specific needs, book a no-obligation callback with one of our travel industry experts today.
Other Features
Consumer Protection
Trust Account Protection is at the heart of what we do, keeping every booking safe.
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Currency Hedging
We host multiple currency trust accounts, to protect every member’s profit margins.
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Member Support
We’re here to keep every Member compliant and efficient, with up to 40% lower admin.
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All about membership
As a PTS member, you would have access to our secure trust account solution, complete PTR compliance, and the freedom to run your business.
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About PTS
We believe in providing all the foundational support you need, without all the restrictions. It’s that simple!
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Find a member
We want you to have trust in every booking. Check here to confirm that your chosen travel seller is a PTS Member.
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