Travellers Lost Thousands on Facebook Bookings: You Need PTS

After paying out thousands of pounds on Facebook bookings made through a recommended travel agent, many travellers have been both denied their holiday and their money back.

What Happened to Their Holidays?

On the 5th of August, the travel agent in question announced on Facebook that they were closing. All customers that made Facebook bookings were told they would soon be in touch. Their refunds were set to come through a separate administrator who wasn’t named at the time. After going under, the business has since released several messages, but no refunds have been issued.

Many travellers who made these Facebook bookings were caught unawares on holiday. More money was lost to rebooking holidays on location. Customers flocked to share their stories with travel media, who have since tried to talk to the travel agency, but haven’t gotten a clear answer.

What You Can Do To Avoid This

Booking with a travel agent you haven’t seen before (especially one you’ve just found on Facebook), can be risky and daunting. However, in the face of a good competition or offer, it can sometimes seem worth the risk.

Luckily, this situation can be avoided. With a few simple checks for trust and financial protection, you can still find good travel agents with great offers.

Booking with an expert is one of the simplest ways to ensure you have the most flexible and protected holiday. We always advise consumers to find an excellent travel agent that can take the stress off their shoulders.  

When you book with an expert PTS travel agent, you receive some of the best financial protection in travel.  

Why You Should Book with a PTS Member

When you book with a PTS member your holiday is protected under the Package Travel Regulations, the ATOL scheme (where applicable), and all your monies are kept separate and safe in the PTS trust account. And because we reconcile daily, you can find out where your money is at any time. This means that if you need to get a refund or make an amendment, you can do it efficiently.

Booking with a trusted travel agent ensures that you are kept up to date on anything you need to know. From the restrictions in a destination, to the expiration on your passport, and more. That includes if the company has to dissolve. With your monies safe in the PTS trust account, they won’t disappear with the company. Those monies will be returned directly to you as fast as possible.

So, if you’re looking forward to your next holiday, don’t wait, book now with a travel business registered with PTS for 100% financial protection through trust. Or, if you’d like assistance choosing one of the lovely PTS members to book with, you can contact PTS directly at 0207 190 9988.    

And if you’d like to learn more about your financial protection with PTS or how the Package Travel Regulations protect your holiday booking, check out our pages and Travel Advice.